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Contact Manager
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What it does


The Contact Manager is a CRM application which is tightly integrated into the Lotus Notes mail system. It can be used to manage communications with both suppliers and customers.
 

Background

 The Contact Manager product evolved out of a series of CRM type systems that we have developed for manufacturing organisations.
 

Examples and Case Studies

 
You can see examples of the system at  Contact Manager Overview Screencast
 

Availability


The application is available now and can be purchased out right or rented by the month. We can also supply it as a SAAS ( Software as a Service ) offering.
 
Version 2 of the application will be available in Q1 2011 and will include a Customer Complaints module and a Domino XPages web survey tool

Functionality

The functionality within the system will include :
 
Management of information by Organisation
Management of information by Person
Standard emails
Standard letters
Telephone Call Reports
Visit reports
Reminders
Actions
Bulk emails

Opportunity and pipeline management
Web Survey Tool ( due Q1 2011 )
Customer Complaints ( due Q1 2011 )